Contact support
Email
Response time: within 1 business day for normal questions; same-day for issues that block your work.
When you email, include:
- Your account email
- What you were trying to do
- What happened (error message, screenshot)
- Approximate timestamp (helps us find logs)
Urgent issues
If you can't submit cases, payments are wrong, or you suspect a security issue — call the practice line at (XXX) XXX-XXXX during business hours.
After hours, email support@ and the on-call engineer is paged for severity-1 issues.
Status page
status.artisanlabusa.com — real-time view of portal uptime + any known incidents.
Feature requests
We track requests. Email support@ with the prefix [feature request] and we'll add it to the backlog with your name attached so we can follow up.
Bugs vs. expected behavior
If something feels broken but you're not sure — ask. We'd rather investigate a "is this a bug?" question than have you assume something's working when it isn't.