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Getting started

Who this is for: Dentists setting up their Artisan Lab USA portal account.

Time required: ~5 minutes (after you receive your invite)

Artisan Lab USA is invite-only​

We don't have self-signup. Accounts are created by our team during onboarding, and you'll get an invite link by email. This keeps the portal aligned with our case-by-case service model and ensures pricing is set up correctly before your first case.

Steps​

1. Request an invite​

If you don't have an invite yet, go to artisanlabusa.com and use the Contact us form — or email us directly:

📧 info@artisanlabusa.com

Include:

  • Practice name + address
  • Dentist name(s) who'll be using the portal
  • License number (we use this to verify before activating)
  • Approximate case volume (helps us set up the right pricing tier)

We typically respond within 1 business day with a kickoff call or directly with your invite.

2. Accept your invite​

Once we send the invite, you'll get an email from noreply@artisanlabusa.com with a button labeled Accept invite. Click it.

The invite link goes to portal.artisanlabusa.com/invite/<token>. The token expires in 7 days — if yours has expired, email us for a new one.

Invite accept page

3. Set your password​

On the invite acceptance page, your name and email are pre-filled (set by us). You only need to:

  • Choose a password (at least 8 characters; the strength meter aims for "Good" or "Strong")
  • Confirm the password
  • Click Accept invite & sign in

You'll be automatically signed in and redirected to the dashboard.

4. Complete your profile​

Click Profile in the sidebar. Fill in any fields we didn't pre-set:

  • Phone number (used for SMS case status updates if you opt in)
  • Practice address (if not pre-set)
  • License details (sometimes pre-filled from your invite request)

5. Add a payment method (if required)​

Your account billing policy is set during onboarding:

  • Prepay or autopay orgs: you must add a card before submitting cases
  • Net-terms orgs: payment method is optional but recommended for one-click invoice payment

→ How to add a payment method

What happens next​

Once your profile is complete and (if required) a payment method is on file, the Submit a case button on your dashboard becomes active.

The Getting Started Checklist on your dashboard shows the remaining steps with green checkmarks as you complete them.

→ How to submit your first case

Troubleshooting​

  • "My invite link doesn't work" — most common reasons:
    • Link expired (7-day window). Reply to the invite email or message support@artisanlabusa.com and we'll resend.
    • Link already used (each invite can only be accepted once). If you forgot your password after accepting, use Forgot password instead.
    • Browser is blocking the redirect — try a different browser.
  • "I never received an invite email" — check your spam folder; add noreply@artisanlabusa.com to your safe senders list. Still nothing after 30 minutes? Email us.
  • "I can't see the Submit a case button" — check the onboarding checklist on the dashboard; one or more required steps is incomplete.
  • "I work at multiple practices" — let us know during onboarding. We can link your user to multiple organizations.
  • "I'm an office manager, not a dentist — do I need my own invite?" — yes. Each user has their own login. Ask the dentist or org owner to request an invite for you via support@artisanlabusa.com.

See also​