Pay an invoice
Who this is for: Dentists on net-terms billing (invoiced after delivery). If you're on prepay or autopay, payments happen automatically.
Time required: ~1 minute
Steps
1. Open the Invoices page
Click Invoices in the sidebar. Outstanding invoices appear at the top with their due date.
2. Open the invoice
Click any invoice to see line items, the case it's tied to, and the Pay now button.
3. Click Pay now
You'll be taken to a Stripe checkout view. Use your default payment method or enter a new card.
4. Confirm
When Stripe confirms payment, you'll be redirected back to the invoice page with status paid.
What happens next
- The invoice status flips to paid (usually within seconds).
- Your payment receipt is emailed to you.
- The lab is notified.
- For prepay accounts, the previously-held authorization is now captured — no double charge.
Different billing policies
| Policy | When you pay |
|---|---|
| Prepay | Authorization hold at case submission; capture when shipped |
| Autopay | Automatic charge to default card when shipped |
| Net terms | Invoice issued after delivery; you pay before the due date |
→ How Stripe payments work for the full mechanics.
Troubleshooting
- "Card declined" — verify the card isn't expired, has sufficient balance, and matches the billing ZIP. Try a different card via Add a payment method.
- "Invoice past due" — you'll get reminder emails at 30/60/90 days overdue. After 90 days, your account may be paused until resolved.
- "I paid but the status didn't update" — Stripe webhooks usually update us within 5 seconds; if it's been longer than a minute, refresh the page. Still no? Contact support.
- Dispute / chargeback — initiate disputes via your card issuer first. Once they notify us, we'll reach out within 1 business day.