Notification preferences

Who this is for: Anyone who wants to control how the portal contacts you.

Time required: ~1 minute

Steps

1. Open Notification preferences

Click Notification preferences in the sidebar (or the bell icon in the header → Settings).

2. Toggle each channel per event

For every event type (case status changed, comment received, invoice issued, etc.) you can choose:

• Email — sent to your account email
• SMS — sent to your verified phone number
• In-app — appears in the bell-icon dropdown when you next visit the portal

3. Save

Changes save automatically.

Defaults

Event	Email	SMS	In-app
Case received	✅	—	✅
Case status changed	✅	—	✅
Case on hold	✅ (forced)	✅ (forced)	✅ (forced)
New comment	✅	—	✅
Invoice issued	✅	—	✅
Payment received	✅	—	✅
Shipped	✅	✅	✅

Forced events are notifications we won't let you turn off — they're important enough that we need to make sure you see them. Today the only forced event is case on hold (across email + SMS).

SMS setup

To receive SMS, your phone number must be verified. Go to Profile → enter your number → click Send verification code → enter the 6-digit code you receive.

Troubleshooting

• "I'm not getting emails" — check spam folder; add noreply@artisanlabusa.com to your safe-senders list. Still nothing? Contact support to verify the email on file.
• "SMS isn't arriving" — confirm the number in Profile is correct and verified. Carrier delays can be up to 5 min.
• "I want a daily digest instead of every event" — not supported today; let us know if this matters to you.

See also

• Account and security